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Shipping policy

SHIPPING POLICY

2.1 Shipping Coverage

  • India: We ship to most locations nationwide

  • International: Global shipping available (contact us for quote)

  • Some remote areas may not be serviceable

 

 

2.2 Shipping Charges

Domestic (India):

  • Free shipping on most orders across India*

  • Exceptions for remote locations, oversized items, or express delivery

  • Charges displayed at checkout before payment

International:

  • Costs based on product size, weight, and destination

  • Email info@tatestudio.in with selected products and full shipping address for quote

Customer Responsibility (International):

  • All international shipping charges

  • Customs duties and import taxes

  • Clearance and tariff fees

  • Local delivery charges

 

 

2.3 Delivery Timeframes

Ready-to-Ship Items:

  • Processing: 7-14 business days

  • Total delivery: 10-21 business days from order

Made-to-Order Items:

  • Production: 30-45 days

  • Shipping: Additional 7-14 days

  • Total: 37-60 days from order

Custom/Bespoke Items:

  • Timeline: 45-90 days (depending on complexity)

  • Communicated at time of order

Note: Times are estimates and may vary due to location, customs clearance, weather, or unforeseen circumstances.

 

 

2.4 Shipping Partners and Insurance

  • Trusted, reliable shipping partners

  • All items fully insured during transit

  • Coverage includes damage, loss, theft, and accidents

  • Insurance active until successful delivery

 

 

2.5 Order Tracking

  • Tracking information emailed when order ships

  • Track on our website using order number

  • Real-time updates from logistics partner

  • For assistance: info@tatestudio.in

 

 

2.6 Delivery Process

Ground Floor Residences/Offices:

  • Products delivered to doorstep

  • Signature required

Multi-Level Buildings:

  • Products placed in secure lobby/reception area

  • Security desk notified

  • You are responsible for arranging manpower to move items to your unit

Assembly:

  • Basic instructions included (if applicable)

  • Professional assembly available for additional fee (select locations)

 

 

2.7 Your Responsibilities Before Delivery

IMPORTANT: Measure Your Space

Before ordering, measure:

  • Doorway widths and heights

  • Hallway dimensions

  • Elevator size (if applicable)

  • Stairway width and turns

  • Final placement area

We recommend watching our "Measure Your Space" guide on our website.

We are NOT responsible if:

  • Furniture doesn't fit through doorways or hallways

  • You didn't measure correctly

  • Access issues prevent delivery beyond lobby

 

 

2.8 Delivery Requirements

You Must:

  • Provide accurate delivery address and contact number

  • Be available (or arrange someone) to receive delivery

  • Inspect items before signing

  • Report damage immediately to delivery agent

  • Clear delivery path before scheduled delivery

Incorrect Address:

  • We are not responsible for non-delivery due to wrong address provided by you

  • Redelivery may incur additional fees

 

 

2.9 Failed Delivery Attempts

If delivery cannot be completed due to:

  • No one available to receive

  • Incorrect address

  • Furniture doesn't fit through access points

  • Refusal to accept

Then:

  • Redelivery scheduled (may incur fees)

  • After multiple failures: Order returned to warehouse

  • Redelivery and storage fees: Customer responsibility

 

 

2.10 Delivery Delays

We strive for on-time delivery, but delays may occur due to:

  • Manufacturing or material delays

  • Logistics partner delays

  • Weather or natural disasters

  • Customs delays (international)

  • Strikes, lockdowns, or pandemics

  • Other force majeure events

We will notify you of delays and provide updates. We are not liable for damages due to delays beyond our control.

 

 

2.11 International Shipping

Customer Responsibilities:

  • Comply with destination country's import/export laws

  • Pay all customs duties, taxes, and clearance fees

  • Provide accurate customs documentation

  • Arrange local delivery from customs (if needed)

Risks:

  • All international shipping risks borne by customer

  • Includes customs rejection, delays, or additional fees

  • Returns: Customer pays return shipping; duties/taxes non-refundable

 

 

2.12 Order Redirection

  • Once shipped, orders CANNOT be redirected

  • Address changes must be requested before shipping

  • Contact info@tatestudio.in immediately if address change needed

 

 

PART 3: PRICING AND PAYMENT

3.1 Pricing

  • All prices in Indian Rupees (INR)

  • Prices exclusive of taxes - GST calculated at checkout

  • Shipping charges shown before final payment (if applicable)

  • We reserve the right to correct pricing errors and change prices

Pricing Errors: If an error occurs after your order:

  • We will notify you immediately

  • Offer to honor correct price or cancel with full refund

 

 

3.2 Payment Terms

  • Full payment required before dispatch

  • Made-to-order items: Payment before production starts

  • No partial payments or installments (unless agreed in writing)

Payment Methods Accepted:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Digital Wallets

Cash on Delivery: NOT available

 

 

3.3 Payment Security

  • All payments processed through secure third-party gateways

  • We may request ID/address proof before shipping to verify payment ownership

  • This ensures a safe shopping environment for all customers

 

 

PART 4: PROMOTIONAL OFFERS

4.1 Vouchers and Discount Codes

  • Time-bound with expiration dates

  • Single-use only - cannot be split or reused

  • Cannot be combined with other promotions

  • No cash value, non-transferable

  • Applied to invoice total (before taxes/shipping)

  • Must be entered at checkout

  • Cannot be applied retroactively

 

 

4.2 Sale Items

  • Items on sale are FINAL SALE

  • No returns, exchanges, or refunds on sale items

  • Additional discounts cannot be applied to sale prices

  • Sale valid while supplies last

  • We may end sales at any time

 

 

4.3 Price Protection (7-Day Policy)

If a product goes on sale within 7 days of your purchase:

  • Contact us within the 7-day window

  • We offer store credit equal to price difference

  • No cash refunds under this policy

  • Applies to identical products only

  • Does not apply to clearance or final sale items

 

 

PART 5: PRODUCT INFORMATION

5.1 Product Accuracy

We strive for accuracy in all listings, but:

  • Colors may vary based on screen settings

  • Handcrafted items may have minor variations in dimensions, color, and finish

  • Variations in wood grain, fabric texture, and natural materials are expected

  • These are NOT considered defects

 

 

5.2 Product Availability

  • Availability subject to change without notice

  • We reserve the right to limit quantities or discontinue products

  • If unavailable after your order, we will contact you within 48 hours to offer alternative or refund

 

 

5.3 Custom Orders

  • Custom specifications must be finalized before order confirmation

  • Non-cancellable once production begins

  • Changes before production may incur fees

  • No returns, exchanges, or refunds

 

 

PART 6: CUSTOMER RESPONSIBILITIES SUMMARY

Before Purchase: ✓ Read and understand all policies
 ✓ Verify product specifications and dimensions
 ✓ Measure your space carefully
 ✓ Ensure delivery address is accurate

During Delivery: ✓ Be available to receive delivery
 ✓ Inspect items thoroughly before signing
 ✓ Report damage immediately to delivery agent
 ✓ Arrange help for multi-level buildings

After Delivery: ✓ Follow care and maintenance instructions
 ✓ Report defects within specified timeframes
 ✓ Keep purchase receipts
 ✓ Use products as intended

 

 

PART 7: DISPUTE RESOLUTION

7.1 Contact Us First

For any issues with your order:

  • Email info@tatestudio.in

  • Most issues resolved through direct communication

  • Our team will work to find fair solutions

 

 

7.2 Formal Complaints

If issue not resolved:

  • Submit formal complaint to info@tatestudio.in

  • Include order number, issue description, and desired resolution

  • We respond within 48 hours

  • Resolution within 15 days

 

 

7.3 Grievance Officer

For unresolved grievances:

Tate Studio
 Kerala, India
 Email: info@tatestudio.in
 Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

 

 

7.4 Legal Jurisdiction

Disputes subject to exclusive jurisdiction of courts in Kochi, Kerala, India.

 

 

PART 8: GENERAL TERMS

8.1 Policy Changes

  • We may modify this policy at any time

  • Changes effective immediately upon posting

  • Continued use means acceptance of changes

  • Policies at time of purchase apply to that order

 

 

8.2 Right to Refuse Service

We reserve the right to refuse service or cancel orders for:

  • Violation of terms

  • Suspected fraud

  • Abusive behavior

  • Non-payment or payment disputes

  • Any other reason at our discretion

 

 

8.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our control:

  • Natural disasters, severe weather

  • War, terrorism, civil unrest

  • Government restrictions

  • Strikes, labor disputes

  • Pandemics or public health emergencies

  • Supply chain disruptions

 

 

8.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Liability limited to purchase price or INR 50,000, whichever is less

  • Not liable for indirect, incidental, or consequential damages

  • Includes loss of profits, business interruption, or economic losses

This does not affect your statutory consumer rights under Indian law.

 

 

PART 9: FREQUENTLY ASKED QUESTIONS

Q: Can I cancel my made-to-order furniture?
 A: No. Refunds only available within 24 hours of order, before production starts.

Q: What if furniture doesn't fit through my door?
 A: This is your responsibility. No refunds for size/fit issues. Please measure carefully.

Q: Can I return if I don't like the color?
 A: No. Returns only for defects, damage, or incorrect items. Not for preferences.

Q: How long does shipping take?
 A: Ready-to-ship: 10-21 days | Made-to-order: 37-60 days | Custom: 45-90 days

Q: Do you ship internationally?
 A: Yes. Email info@tatestudio.in for quote. You pay shipping, duties, and taxes.

Q: What if my furniture arrives damaged?
 A: Report to delivery agent immediately. Email info@tatestudio.in within 24 hours with photos. We arrange replacement/repair at no cost.

Q: Can I exchange items?
 A: No direct exchanges. Return original (if eligible) for refund, then place new order.

Q: Are sale items returnable?
 A: No. All sale items are final sale.

Q: How do I track my order?
 A: Tracking info emailed when shipped. Check our website with order number.

Q: What payment methods do you accept?
 A: Cards, UPI, Net Banking, Wallets. NO Cash on Delivery.

Q: When will I get my refund?
 A: 7-10 business days after return receipt. Bank may take additional 5-10 days.

Q: Do you assemble furniture?
 A: Basic instructions included. Professional assembly available for fee (select locations).

 

 

PART 10: IMPORTANT REMINDERS

Before You Order:

✓ Measure doorways, hallways, elevators, and stairs
 ✓ Review dimensions and specifications carefully
 ✓ Check delivery timeline (ready vs. made-to-order)
 ✓ Understand custom items are non-returnable
 ✓ Verify shipping address

At Delivery:

✓ Inspect immediately for damage
 ✓ Report damage to delivery agent
 ✓ Email us within 24 hours with photos
 ✓ Keep packaging if possible
 ✓ Sign only after inspection

After Delivery:

✓ Save your receipt for warranty
 ✓ Follow care instructions
 ✓ Report defects within 14 days
 ✓ Contact us promptly with concerns

 

 

CONTACT INFORMATION

General Inquiries

Email: info@tatestudio.in
 Website: www.tatestudio.in

Order Status and Tracking

Subject: Order Status - [Order Number]

Returns and Refunds

Subject: Return Request - [Order Number]

International Shipping Quote

Subject: International Shipping Quote

Customer Support

Monday – Saturday: 10:00 AM – 6:00 PM IST
 Sunday: Closed
 Response Time: 24-48 hours

 

 

ACKNOWLEDGMENT

By placing an order with Tate Studio, you acknowledge that:

  • You have read and understood this policy

  • You agree to all terms and conditions

  • You understand custom/made-to-order items are non-returnable

  • You are responsible for measuring your space

  • You will provide accurate delivery information

  • You understand delivery timeframes

  • You accept international shipping responsibilities (if applicable)